When you are midway through uploading a video - or frustratingly near the end of the upload - our site will annoyingly say it has failed to upload.
If you can wait a few moments before justifiably throwing some plates against the wall, we know what is going on and hopefully have some helpful answers for you.
The problem is usually because...
Your video could be too big
See if you can see what size of file (MB or GB) your film is.
On average, we find that films around 500MB should, usually, fingers crossed, go up.
We have even seen some folks upload videos that are 5GBs. But that's rare. And bigger than that.... well... you'd be breaking some WMT records if it did eventually upload.
Your Connection could be too slow
Sometimes even if your video is not particularly large, you could have issues.
This will most likely be down to the speed of your connection to the internet itself - not your connection to the WiFi per se.
If you test your connection on a site like this and get a result where your upload speed is much less than 10Mbps... then yup... it's no wonder you've been pulling your hair out.
Solutions to help you get your video up
Try Dropbox
First, try sending your video to us via this Dropbox link:
https://www.dropbox.com/request/h2ruvyMK1AybortEhjio
It'll send an alert to your Project Manager and they can upload it for you.
Use WeTransfer
Another stupendous web application. Just go to WeTransfer, upload your video and send it your Project Manager or to help@watchmethink.com
Tell everyone else who is sharing your internet connection to hold off for a mo
Another way is to politely ask other users in your household to stop using the internet while you try and upload your video. The fewer users there are vying for the same bandwidth will leave more available to you to get your video up. You can always quickly do another speed test to see if their holding-off makes a difference or not.
Treat yourself to a Coffee!
If you have a laptop, or you are using your smartphone, treat yourself to a coffee at a cafe that has free WiFi. The cafe will probably have a faster industrial-strength connection which could seriously solve your issue.
Other problems
Video upload seems stuck?
To make sure your video goes up without a hitch
- Turn off your lock-screen and, if you can,
- Put your phone to one side,
- Plug it in and
- Leave it with the Watch Me Think app showing on the screen.
It will then go up... More than likely :-)
"Some error occurred" message while uploading
If you see a message pop up that says “some error occurred - please try again later”.
It usually occurs while uploading a video. What you can do is
- Dismiss it.
(It may keep popping up, or even flashing at you. But just keep dismissing it.) - If you are not already in Recordings, go there and
- Tap the edit and then the delete buttons (as explained immediately above) for the video that is currently uploading in the recordings queue.
You can then, if you wish, go and find and choose that video again - it will have been saved in your camera roll, even if you recorded it directly via the app. Then give it another go.
Should work fine the 2nd time around. Honest :-)
Crashes
Sometimes you may find our application freezes midway through an upload then without any charm tells you "Unfortunately Watch Me Think has stopped working."
The good news is you can simply restart it (tap on it again) and any videos that were half way through uploading will still be there, and will continue to upload.